SHIPPING
📦 Shipping Policy – Petzure
Thank you for choosing Petzure! We’re dedicated to delivering your pet’s new favorites safely, swiftly, and with plenty of care. Please review our shipping details below.
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📍 Where We Ship
We currently ship to all 50 United States. If you’re located outside the U.S., please reach out to us at info@petzure.com—we’ll do our best to accommodate your request.
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🚚 Processing Time
All orders are lovingly hand-inspected and packed within 1–3 business days. During peak seasons, processing may take up to 5 business days. You’ll receive a confirmation email (with tracking info) as soon as your order leaves our warehouse.
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📦 Estimated Delivery Times
| Location | Estimated Transit Time |
|---|---|
| United States, Canada | 7–21 business days |
Note: Delivery windows may vary due to carrier schedules, weather events, or unforeseen delays.
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🚨 Tracking Your Order
Once your package ships, we’ll send you a tracking number via email. You can also view real-time updates on our website under “Order Status” or by clicking the link in your shipping confirmation.
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💬 Lost, Delayed, or Damaged Packages
If your order hasn’t arrived within the estimated timeframe, or if you receive a damaged item, please contact us at info@petzure.com. We’ll locate your package, arrange for a replacement, or offer a full refund—whichever makes tails wag the most.
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❗️ Incorrect Address Policy
Please double-check your shipping address at checkout. We can’t reroute packages sent to an incorrect address once they’re in transit. If you notice an error within 2 hours of placing your order, email us immediately at info@petzure.com so we can update it before shipment.
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✅ Order Cancellations
Need to cancel? No problem—just let us know within 12 hours of placing your order. After that window, we begin processing your purchase and may be unable to make changes.
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💌 Questions?
We’re here to help! For any shipping-related inquiries, email our pet-obsessed support team at:
📧 info@petzure.com
Thank you for trusting Petzure to deliver joy, comfort, and playtime magic right to your door!