At Petzure, we take your privacy seriously. We are committed to protecting your personal information and being transparent about what information we collect and how we use it.
Who We Are
Petzure is a pet care company founded in 2018 that offers pet sitting, dog walking, pet taxies, and other services to pet owners. We operate the website https://petzure.com and related mobile applications.
Petzure Inc. is the data controller for information collected through our website and services. Our head office is located at 123 Pet Street, Pet City, NY 12345, USA.
Information We Collect
We only collect information necessary to deliver our services, communicate with you, improve our website and apps, and comply with legal obligations. This includes:
Account information: To create an account, we require your name, email address, phone number, postal code and password. We keep records of your transactions and service history.
Profile information: For service delivery, we collect details like your address, pet information, emergency contacts, preferences, etc. You control what info is visible to others.
Content you provide: Information provided by you when requesting services, posting reviews/photos, participating in surveys, contests or promotions, communicating with us via chat, email or social media.
Payment information: Payment information like credit card numbers and billing address are collected by our payment processor, Stripe, and not accessed or stored by Petzure.
Device and usage information: We collect information about your device and how you and your pet interact with our apps and websites. This includes device model, IP address, operating system, browser type, unique device identifiers, and page views.
Cookies and tracking technologies: We utilize cookies, web beacons, pixels, scripts, and digital fingerprints to recognize you and your device(s) and provide personalized services. You can control cookie settings through your browser.
Third party integrations: We integrate with third party services like Google Maps, social media (for sharing content), and analytics tools. Their privacy policies apply to data they collect and process.
Information from partners: We may obtain information about you from service providers, advertisers, law enforcement agencies, and other partners for verification or other operational purposes.
How We Use Information
We only use your personal information for legitimate business purposes including:
- Providing pet care services requested by you
- Communicating with you regarding services, orders, payments, reminders, surveys etc.
- Improving our offerings based on usage patterns and analytics
- Marketing and advertising our products and services
- Providing customized and relevant recommendations/content
- Preventing and detecting fraud, abuse, security incidents
- Conducting troubleshooting and debugging operations
- Enforcing terms, agreements and policies
- Protecting property rights of Petzure and others
- Complying with legal and regulatory obligations
We do not sell your personal information to third parties or use it for purposes other than described in this policy unless we disclose it at the time of collection or obtain your consent.
How We Share Information
We only share your personal information with others in the following circumstances:
Service providers and business partners: We engage trusted third parties to perform services on our behalf. This includes payment processors, website hosts, analytics providers, contractors fulfilling orders, contest/sweepstakes sponsors, etc. They only receive the minimum info needed to provide the service and are bound by strict confidentiality contracts.
When required by law: We comply with court orders, subpoenas, warrants, and other binding requests from regulators, law enforcement agencies, and other authorities requiring the disclosure of data.
During a sale or acquisition: Your data may be transferred as part of a merger, acquisition, bankruptcy, dissolution etc. It will still be subject to this policy and applicable laws. We will notify you if such an event takes place.
With your consent: Other than the above situations, we will only share your information with your explicit consent which can be withdrawn anytime.
We employ physical, administrative, and technological safeguards to secure your data from unauthorized access, disclosure, alteration, or destruction. This includes:
- Encrypting sensitive data during storage and transmission
- Restricting staff access to least privilege required basis
- Utilizing network and endpoint protection systems like firewalls and antivirus
- Conducting regular penetration tests and vulnerability assessments
- Adhering to policies, procedures and controls based on ISO 27001 and other frameworks
- Backing up data periodically for redundancy and recovery
While we follow industry best practices to protect your data, no method of transmission or storage can provide 100% security. If you suspect unauthorized use or access to your account, please contact us immediately.
Usage data is retained for a limited period based on service needs. Account information is kept during your active use of our platform. Information associated with transactions is retained for tax and accounting purposes.
When your personal information is no longer needed, we ensure it is securely deleted or destroyed. Please contact us to delete your account and associated data.
International Data Transfers
Petzure operates globally which means your personal information may be processed and stored in countries with data protection standards different from your own, like the USA.
We take measures to ensure your data receives an adequate level of protection in all regions we operate in. This includes relying on certifications like the EU-US Privacy Shield and binding corporate rules for data transfers within the Petzure group.
Our websites, apps and services are not targeted towards children under 13 and do not knowingly collect personal data of children. If you believe we have unknowingly obtained information of a child without consent, please get in touch so appropriate actions can be taken.
Your Privacy Rights and Choices
At Petzure, we respect your ability to make choices about your privacy. Below are options we make available:
Accessing your information: You can request details on the personal information we hold about you and obtain a copy by contacting [email protected]. We will respond within 30 days of receiving the request.
Correcting inaccuracies: If any of your personal data is inaccurate, you can get it corrected or supplemented by sending an email to [email protected].
Deleting your information: To delete your Petzure account and associated personal information, you can submit a request by emailing [email protected] with proof of identity.
Opting out of communications: Marketing and promotional emails you receive have an unsubscribe link allowing you to opt out of future communications. You can also contact us to have your details removed.
Controlling cookies: Your browser settings allow you to disable cookies and similar technologies. Note that doing so may affect website functionality.
Withdrawing consent: Where you have provided your consent to process data, you can withdraw it anytime by contacting us.
Portability: You can obtain your account data in a machine-readable format and transfer it by contacting us and verifying your identity.
Filing complaints: If you believe your data has been processed in violation of applicable privacy laws, you may lodge a complaint with the Petzure privacy team at [email protected] or relevant authorities.
Changes to this Policy
123 Pet Street
Pet City, NY 12345
Email: [email protected]